We always aim to get your order to you without a hitch, but we know life isn’t always that neat. If something goes off track, don’t worry—we’ve kept our shipping and refund policies simple and straightforward, so you’ll know exactly what to do. No stress, no confusion—just a helping hand when you need it.
Make Delivery Easy
A smooth delivery starts with accurate details. Before you confirm your order, take a moment to double-check your full address, postcode, and contact number. It’s a small step that makes a big difference—especially if your parcel is heading somewhere tricky to find.
If you notice a mistake after placing your order, let us know as soon as possible. We’ll do everything we can to update the details before your package is dispatched. Once an order has left our hands, changes can be tricky, and if an incorrect address stops the parcel from reaching you, we won’t be able to offer a refund.
Helpful tip: If your building has a secure entrance or specific delivery instructions, feel free to include those too—it helps your parcel get to you without delay.
Returns and Refunds Made Simple
We want you to feel confident shopping with us, so we’ve kept our returns and refunds process straightforward. If your purchase isn’t quite right, you have 30 days from the date it arrives to send it back. The item should be unused, in its original packaging, and in the same condition you received it. Reach out to our support team, and we’ll walk you through the next steps—no fuss.
Once we get the item back and check everything’s in order, we’ll process your refund promptly to the original payment method.
If you’ve received something damaged, defective, or the wrong item entirely, Sky Pharmacy will send out a replacement without charging you extra. Prefer to return it instead? That’s absolutely fine—once it’s back with us, we’ll refund the full item price.
Keep in mind: original shipping costs can only be refunded if we made the error. We also recommend using tracked postage for returns to avoid any delays or lost parcels. And if you’re ever unsure, our team is here to guide you every step of the way.
Support You Can Count On
Have a question about delivery or returns? We’re ready to help. Our team is here to make your experience smooth and straightforward from beginning to end. If something doesn’t feel right or you need a bit of guidance, send us a quick note. We’ll handle it with care and keep things easy for you.