This Privacy Policy explains in plain terms how your personal information is collected, used, and handled when you engage with our services. It also outlines the rights you have and how your data is protected under UK privacy laws, including the UK GDPR.
We only use your information to enhance your experience—from processing your orders without a hitch, to fine-tuning our website and sharing useful updates. When you choose to shop with Sky Pharmacy, you’re placing your trust in our hands. We treat that trust with care, transparency, and respect—because your privacy isn’t just important, it’s personal.
What We Know About You – and Why We Ask
You can explore our site freely, without telling us who you are. But if you decide to get in touch, sign up, or use certain parts of the site, we’ll need a few details to help things run smoothly. What we collect depends on what you’re doing, but it might include:
- Your name, email, and delivery address so we can respond to questions or send you your order
- A few background bits like your age or where you live—only if it’s relevant
- Location info, like your postcode or the general area your device is in
- Your interests or how you’d prefer we keep in contact
- Any questions, feedback, or messages you send us
- Anything else you choose to share
While you’re browsing, we also collect a bit of technical data automatically. It helps us improve the site and understand how people are using it. This includes:
- Your IP address (which gives us a general idea of where visitors are coming from)
- Your device and browser type—whether you’re on a phone, tablet, or laptop
- Which pages you visit, how long you stay, and what links you click
- Info from cookies and similar tools to keep things running smoothly and tailor your experience
- How you interact with emails we send—like if you’ve opened them or clicked through
- Background technical data that helps us fix bugs or improve performance
Sometimes we group all this data together or remove anything that can identify you. Once it’s anonymised, it’s used for general analysis and doesn’t count as personal information anymore.
Why We Use Your Information – And How It Helps
We collect certain information to make your experience smoother, safer, and more useful—not just for today, but to keep improving things down the line. Whether you’re a patient, a healthcare professional, or simply browsing, your data helps in a number of important ways:
- Helping us reply properly when you get in touch, no matter your role
- Making sure our communication feels personal, relevant, and clear
- Sending out the products or services you’ve asked for, without delay
- Running support services that help people access the care they need
- Meeting the legal requirements that apply to health and digital services
- Improving how our site works—making it faster, simpler, and safer
- Gaining a better understanding of what people actually need from us
- Using anonymous data to plan, analyse, and make better decisions
- Maintaining a safe and respectful online space for everyone
- Guiding our day-to-day decisions through careful research and insight
- Investigating suspicious activity and keeping the platform protected
We handle your data with care and purpose—always aiming to make your experience more secure, more reliable, and better suited to you.
When We Share Your Info – And Why
We treat your data with care, and most of the time, it stays with us. But there are a few situations where sharing makes sense—or is legally necessary.
- Essential services. We work with trusted companies who help us run things—like delivery partners, customer support tools, or website hosts. They only access the info needed for their task and are bound to protect your privacy.
- Partner collaborations. Sometimes we share limited details with business partners who offer related services. This helps tailor offers or updates, always within strict boundaries.
- Business changes. If the business is sold, merges, or restructures, your data may transfer as part of that process—but the same level of protection will still apply.
- Legal or safety reasons. We may need to share information to meet legal duties, prevent fraud, or protect public safety. We always act responsibly and within the law.
- Your say matters. Outside of these reasons, your data won’t be shared without your clear permission.
- Cookies and tracking. When you use our site, cookies and similar tools may collect info about how you browse. This helps improve your experience and tailor what you see, depending on your preferences.
Any sharing is done thoughtfully, and only when truly needed.
How We Use Cookies
When you visit our site, small tools like cookies and pixel tags quietly get to work in the background. They help us make your experience smoother, faster, and a bit more personal.
These tools allow us to:
- Remember your settings and preferences
- Show content that actually suits your interests
- Understand how people move through the site
- Spot issues, prevent fraud, and keep things secure
- See what’s working and what needs improving
Some cookies come directly from us, while others are placed by trusted partners—such as analytics or advertising platforms. We may also use pixel tags (sometimes called web beacons) to track things like email engagement or page visits.
If cookies aren’t your thing, you can change your browser settings to block or delete them. Just keep in mind, it might affect how some parts of the site work.
Our website doesn’t currently react to “Do Not Track” browser signals. But if you have any questions about how we use this tech, feel free to get in touch.
Links to Other Sites – What to Keep in Mind
Now and then, we might link to other websites—maybe a helpful article, a partner page, or an external resource. These sites aren’t part of Sky Pharmacy and have their own privacy policies and ways of handling data.
We don’t manage or monitor how these third-party sites collect or use your information, and their approach may differ from ours.
Before you share any personal details on another site, it’s worth checking their privacy policy so you know what to expect.
In short: we’re glad to point you towards useful content, but once you leave our site, your data is in their hands, not ours.
How We Protect Your Data—and How Long We Keep It
We use recognised safeguards to protect your information from loss, misuse, or unauthorised access. Our team works to keep your details accurate and up to date, storing them only as long as needed for the reasons explained in this policy.
That said, no digital system is completely immune to risk. While we do everything we can to keep your data safe, we can’t guarantee absolute security—especially when information travels across the internet or involves third-party services.
We keep your data only for as long as necessary, depending on the nature of your interaction with us, any legal obligations, and the sensitivity of the information. When it’s no longer needed, we delete or anonymise it carefully and securely.
A Note for International Visitors
Our services are designed with UK residents in mind, but we’re glad to welcome visitors from around the world. If you’re browsing from outside the UK, please be aware that any information you share with us may be stored or processed here in the UK—or in other countries where our systems or partners are based.
The privacy rules in those locations might differ from those in your own country. Still, we treat your data with the same level of care, wherever it’s handled. Our commitment to protecting your information stays the same, and everything is managed in line with UK privacy standards.
No matter where you’re visiting from, we’re committed to keeping your information secure and treating it with the respect it deserves.
Your Rights and Your Say
When it comes to your personal data, you’ve got rights—and we fully respect them. UK privacy laws, including the UK GDPR, give you the power to access the information we hold about you, correct anything that’s not quite right, limit how certain details are used, or ask us to remove your data entirely.
If you ever want to make a request—whether it’s to view, update, or delete your information—just get in touch using the contact details at the bottom of this page. We’ll handle it in line with the legal guidelines that apply and always aim to make the process clear and straightforward.
To protect your privacy, we may need to confirm your identity before we proceed. This could include asking for ID, but only if absolutely necessary.
At the end of the day, your data is yours. Our role is to respect your choices, respond fairly, and make sure you’re always in control.
Protecting Children’s Privacy
Our site and services are built with adults in mind and aren’t designed for anyone under the age of 16. We don’t aim to collect personal details from children, and we don’t knowingly store any data from those under that age.
If it comes to our attention that we’ve accidentally gathered information from someone under 16, we’ll remove it swiftly and securely.
This reflects our commitment to UK data protection laws, including the UK GDPR and the Data Protection Act 2018, which place clear boundaries around the handling of children’s information.
If you’re a parent or guardian and you think your child may have shared their details with us, reach out. We’ll sort it promptly and with care.
What We’re (and Aren’t) Responsible For
We work hard to keep our website running smoothly, safely, and reliably—but no system is flawless. Sometimes things go wrong—technical hiccups, delays, lost data, or issues linked to third-party sites. If that happens, we’re not able to take responsibility for any losses, costs, or inconvenience that may follow.
Even if we’re aware of a potential issue, we can’t be held liable for problems caused by using our site or any external links we share. By choosing to use our website, you’re agreeing to accept some level of risk—and that responsibility lies with you.
That said, we always recommend browsing with care, keeping your devices secure, and letting us know if something doesn’t seem right. We’re here to support you where we can—but we can’t guarantee protection from every possible bump in the road.
Keeping Things Current
As our services evolve or privacy laws change, we may update this Privacy Policy from time to time. When we do, the “last updated” date at the top will reflect the latest version—so you’ll always know when something’s been revised.
It’s a good idea to check in now and again to see how we’re handling your data. If we make any major changes that affect your rights or the way we use your information, we’ll make them clear and easy to find.
By continuing to use our website after an update, you’re agreeing to the latest version of the policy.
Want to Reach Out?
If you’ve got questions about this Privacy Policy or how we handle your personal data, we’re always happy to chat. Whether you’re after more detail, need a hand with something, or just want some reassurance—we’re here for you.
Mailing address: 35 Harehills Rd, Harehills, Leeds, LS8 5HR, United Kingdom
Phone: +44 113 248 4107
Email: [email protected]
We aim to respond as quickly as we can and will always do our best to help.